GENERAL INFORMATION
The ownership of this website, www.detodo.shop (hereinafter, the “Website”), corresponds to:
Urbisunt, S.L., with VAT ID: B45885621, registered in the Mercantile Registry of Toledo:
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Volume: 1657
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Book: 0
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Page: 101
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Section: 8
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Sheet: TO 40213
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Entry: 1st / Date: 05/02/2018
Registered address: C/ Gardenia nº 10, 45122 Argés, Toledo, Spain.
Contact email: info@detodo.shop
This document governs the terms and conditions for the use of the Website and the purchase of products through it (hereinafter, the “Terms”). The main activity of detodo.shop is the online sale of a wide range of products (hereinafter, the “Products”).
By using this Website or requesting the purchase of products, the user (hereinafter, the “User”) agrees to be bound by these Terms, as well as the Legal Notice, Privacy Policy, and Cookie Policy. If you do not agree, you should not use this Website.
These Terms may be modified. The applicable version will be the one in force at the time of each purchase. For any questions, you may contact us via email at info@detodo.shop or through the contact form on the Website.
THE USER
Access to and use of the Website grants the status of User. From that moment, the User agrees to:
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Use the Website solely for legally valid inquiries and purchases.
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Not place false or fraudulent orders.
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Provide truthful and lawful data.
The User declares to be over 18 years of age and to have legal capacity to enter into contracts.
PURCHASE PROCESS
The User may select products, add them to the cart, and place an order by clicking on “PAY NOW.” A confirmation email will be sent.
The invoice will be sent electronically to the User’s email. Each product’s specific conditions will apply as shown on the Website.
Unless stated otherwise, detodo.shop is not the manufacturer of the products. The Website information must be complemented with product labeling and manufacturer instructions.
AVAILABILITY
All orders are subject to product availability. If a product is not available or due to force majeure, we will contact the User and refund any payment made.
PRICES AND PAYMENT
Prices include VAT and are expressed in euros. Shipping costs are not included unless otherwise indicated.
Accepted payment methods:
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Credit or debit card
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PayPal
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Apple Pay / Google Pay
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Installment payments via PayPal
All transactions are secured via SSL encryption. Charges are made upon shipment confirmation.
DELIVERY
Deliveries are made within mainland Spain and the Balearic Islands. We do not ship to the Canary Islands, Ceuta, or Melilla.
Estimated delivery time is 2 to 3 business days, not exceeding 30 calendar days. If delivery is not possible, we will contact the User to reschedule or cancel with a full refund.
An order is considered delivered once the User or a designated third party signs for it. Claims must be made within 2 calendar days of delivery.
ERROR CORRECTION
The User may correct errors during the checkout process or by contacting info@detodo.shop. Before payment, the cart can be modified.
RETURNS AND RIGHT OF WITHDRAWAL
The User has the right to withdraw from the purchase within 14 calendar days of receiving the order.
To do so, please email info@detodo.shop stating:
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Order number
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Products to return
Returned products must be unused, in their original packaging, and include all accessories. Return shipping costs are borne by the User.
Exceptions:
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Unsealed products for hygiene reasons (e.g., underwear, cosmetics)
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Perishable goods
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Items showing signs of use or tampering
If the product does not meet return conditions, the refund may be partially or fully denied.
DEFECTIVE PRODUCTS
If a product is defective or there is a shipping error, the User must report it within 2 days to info@detodo.shop.
Return instructions will be provided. If appropriate, a refund or replacement will be issued within 14 days.
WARRANTIES
All products come with a legal warranty of 2 years from the date of delivery.
Not covered:
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Damage from misuse or normal wear and tear
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Virus removal or software reinstallation
The warranty becomes void if product data is altered or handled by unauthorized personnel.
LIABILITY
detodo.shop is not liable for:
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Losses not attributable to its actions
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Transport or force majeure issues
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Technical failures beyond its control
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Misuse of products by the User
COMMUNICATIONS
The User accepts electronic communications via email or the Website. You can reach us at info@detodo.shop.
SEVERABILITY
If any clause is declared invalid, the remaining provisions shall remain in effect.
GOVERNING LAW AND JURISDICTION
These Terms are governed by Spanish law. Any disputes shall be submitted to the courts of Toledo, Spain.
COMPLAINTS AND CLAIMS
You may send complaints to info@detodo.shop. We provide official complaint forms upon request.
In case of disputes, the User may also access the European Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr/